Frequently Asked Questions
Everything you need to know about FlowPure water solutions.
How often should I replace my FlowPure filter cartridge?
For optimal performance, we recommend replacing your filter every 6 months or after 500 gallons of use, though this may vary based on your local water quality.
Does FlowPure offer professional installation services?
Our systems are designed for simple DIY installation with included step-by-step guides; however, we can recommend certified plumbing partners in your area if you prefer professional setup.
What is your return policy if I am not satisfied?
We offer a 30-day 'Pure Satisfaction' guarantee. If you are not happy with your water quality, you can return the system for a full refund, minus shipping costs.
Do FlowPure filters remove fluoride and heavy metals?
Yes, our advanced multi-stage filtration systems are independently tested to remove up to 99% of fluoride, lead, arsenic, and other common heavy metal contaminants.
How long does shipping take for replacement parts?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout.
What kind of warranty comes with my filtration system?
Every FlowPure system comes with a comprehensive 2-year limited warranty covering defects in materials and workmanship under normal residential use.